Shipping Policy

• Essentials Market offers shipping across Saudi Arabia and select international destinations.

• Orders are processed within 1-3 business days, excluding weekends and holidays.

• Delivery times vary depending on location and shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.

• Customers will receive a confirmation email with tracking details once the order has been shipped.

• Shipping fees are calculated based on weight, destination, and chosen shipping method.

• Essentials Market partners with reliable courier services to ensure safe and timely delivery.

• In case of delivery delays due to unforeseen circumstances, customers will be notified promptly.

Return & Exchange Policy

• Customers can request a return or exchange within 7 days of receiving their order.

• The item must be unused, in its original packaging, and in the same condition as received.

• Certain items such as perishable goods, personalized items, and final sale products are not eligible for return.

• To initiate a return, customers must contact Essentials Market’s support team with their order details.

• Refunds will be processed within 7-14 business days after receiving and inspecting the returned item. The refund will be issued to the original payment method.

• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

• Exchanges are subject to stock availability. If an exchange is not possible, a refund or store credit will be offered.